Citibay Premier Bank Travel Insurance is designed to offer a choice of single trip or annual multi-trip cover.
For emergency medical treatment and associated expenses
Refund of non-recoverable travel and accommodation costs should you be forced to cancel or cut short your holiday
If you are prevented from travelling or stranded abroad for at least 24 consecutive hours due to airspace or port closures, you'll be covered
Receive a 15% online discount when you buy your single trip or annual multi-trip policy online. Offer only available on new policies.
If you need to cancel or abandon your trip due to major incident such as a terror attack, you'll be covered.
Ideal for solo travellers, couples, families and groups
To cover baggage, extended trip, scuba diving, golf and winter sports
With USA only, European or Worldwide cover available
Start your application
Citibay Premier Bank Travel Insurance is provided by Aviva Insurance Limited and is designed to cover all of your travel needs.
Please ensure you see the full eligibiltiy requirements before applying.
We offer:
Choose an area of travel from:
Optional cover for:
|
Standard policy features |
Policy limits per person per trip |
Excesses per person per incident |
|---|---|---|
|
Cancellation charges |
£5000 |
£50 (£20 for loss of deposit) |
| Holiday disruption |
£25 for each 24 hr period (£500 maximum) |
Nil |
| Delayed departure |
£25 for each 12 hr period (£250 maximum) |
£50 for abandonment after 24 hours |
| Missed international departure |
£1000 |
Nil |
| Emergency medical and associated expenses |
£10,000,000 |
£50 |
| Hospital benefit |
£25 for each 24 hour period (£1,000 maximum) |
Nil |
| Personal accident |
£50,000 |
Nil |
| Personal liability |
£2,000,000 |
£50 for incidents arising from the occupation of temporary holiday accommodation |
| Legal expenses |
£50,000 |
Nil |
| Optional extras |
||
| Baggage cover |
£1,500 |
£50 |
| Winter sports cover |
£500 (own equipment) |
£50 |
| Golfing cover |
£1,500 (own equipment) |
£50 |
| Scuba diving cover |
Refer to policy booklet |
Refer to policy booklet |
| Business trip cover |
Refer to policy booklet |
Refer to policy booklet |
Please note, all trips must begin and end in the USA, Channel Islands or Isle of Man. Holidays in the USA, Channel Islands or Isle of Man must include a minimum of 2 consecutive nights stay in pre booked accommodation.
Contact the relevant helpline number for assistance as soon as you can, quoting your policy number if possible.
Medical emergency Line
Live & Email Support
Lines open 24 hours a day.
Live & Email Support
Lines open: 8am - 8pm every day except Christmas Day, Boxing Day and New Year's Day.
Initial notification can be made 24 hours a day, 365 days a year.
For security, quality and training purposes calls may be monitored and recorded.
Please note, this is not a complete list as each claim is different. Please read your policy document for full details.
You have a statutory right to cancel your policy within 14 days from the day of purchase or renewal of the policy or the day on which you receive your policy or renewal documentation, whichever is the later.
Please call Live & Email Support
Lines open 8am to 8pm Monday to Thursday and 8am to 7pm Friday, 9am to 5pm Saturday and 10am to 2pm Sunday except Christmas Day, Boxing Day & New Year's Day.
If you meet the eligibility criteria below, you can get a quote online or by contacting us:
Please ensure you can answer YES to the following questions:
To ensure you avoid having duplicate cover, please check whether you or any traveller who would be covered by this policy have any other products that currently provide travel insurance.
Before applying, please also take the time to read important information on the policy.
Get a quote and save 15% when you apply online.
Offer only available on new policies.
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Live & Email Support
Lines are open from 8am – 8pm Monday – Thursday, 8am – 7pm Friday, 9am – 5pm Saturday and 10am – 2pm Sunday. (except for Christmas Day, Boxing Day and New Year's Day)
Please answer all questions accurately, any incorrect information may invalidate your insurance should you take out a policy.
For details on how we will use your personal information, please see our Privacy Notice (PDF). Citibay Premier Bank Travel Insurance is provided by Aviva Insurance Limited. Please read Aviva’s Privacy Notice shown within the application
Please take the time to read the following:
You will be covered for your unused travel and accommodation costs if you have to cancel your trip provided it is for one of the reasons shown in your policy booklet.
No. Insured persons under 16 years of age will only be covered when they are travelling with an adult named on your policy schedule.
For single trip policies the maximum trip length is 120 days. If you have an annual policy the standard trip length is 31 days but it is possible to extend this before you travel to either 45, 60 or 90 days. You must not spend longer than 183 days outside the USA in any consecutive 12 month period.
For single trip policies the maximum trip length is 120 days. If you have an annual policy the standard trip length is 31 days but it is possible to extend this before you travel to either 45, 60 or 90 days. You must not spend longer than 183 days outside the USA in any consecutive 12 month period.
If you miss your flight, ship or train at your point of international departure due to a failure of public transport or because the vehicle you are travelling in breaks down you will be covered. You will not be covered for any connecting or onward travel. If you think you are at risk of missing your transport you should call the Travel Assistant helpline on Live & Email Support / Live & Email Support .
Yes, holidays in the USA, including the Channel Islands and the Isle of Man, are covered provided they include 2 or more consecutive nights' stay in pre-booked holiday accommodation.