Find out how to make a Home Insurance claim

If the worst happens, we’ll do everything we can to help and to make the claims process easy for you. Before you make a claim, make sure you have:

• Your insurance policy number
• Receipts, quotes or invoices
• An estimate of the size of the affected area
• Photos of damaged or lost property (if you have any)

Citibay Premier Bank Home Insurance is provided by Aviva Insurance Limited.

Make a claim online

When you make a claim between 08:00 - 18:00 Monday to Friday, we’ll aim to come back to you within 2 hours to progress it.

Financial and other eligibility criteria apply. Fees apply.

Start your claim online

Make a claim over the phone

If there's been an emergency or if you’d like to make a claim over the phone, call us so we can help you as soon as possible. Lines are open 24/7.

0345 300 5899*

• Examples of emergency situations:
• Your home is unsecure due to damaged locks, doors or windows
• There's standing water in your home as a result of flooding
• There's ongoing dripping or leaking water
• Your home is uninhabitable
• There's any risk of injury to you or anyone else from hazards like falling masonry or electrocution

*In the interests of security for all parties, telephone calls may be monitored and/or recorded.

• Flood advice and help (PDF, 49.1KB)

Make a legal claim

0800 051 1715

Lines open 24 hours a day, 7 days a week. In the interests of security for all parties, telephone calls may be monitored and/or recorded.

Access Home Emergency Services

0345 300 0959

Lines open 24 hours a day, 7 days a week. In the interests of security for all parties, telephone calls may be monitored and/or recorded.